9 Under Maintenance Page Tips To Keep Control During Site Work
A site under maintenance can be stressful for employees and customers. In our fast paced and hyper-competitive business environment, pulling through unharmed from a difficult situation requires a lot of effort, communication and teamwork. Often the level of effort required to ensure things run smoothly goes unnoticed by those on the outside of your organization.
In many situations, users have little understanding or appreciation of the work required by your IT team to keep a Site running smoothly, correctly and without glitches. This is especially true with regards to a Site Under Maintenance. In many situations, there is a whole team working in the background (sometime around the clock) to promptly restore your Site and critical applications.
In today’s ever-increasing reliance and complexity of technology, security concerns, DDoS attacks and desire to provide users with the latest and greatest, encountering a website down for maintenance is unfortunately occurring with an alarming frequency. The impact on your company’s brand and market perception, end-user satisfaction, additional workload on your customer service team as well as a potential revenue loss could be devastating.
Since the question is no longer “if this will happen” but “when will this happen?”, your organization has an opportunity to proactively develop a game plan and process by deploying an “under maintenance page” that reflects the branding and end-user responsiveness you have worked so hard to build and maintain.
How your IT team responds and reacts to planned or unplanned site maintenance can create a positive or negative perception of your entire organization. Given the choice, why not use a potentially negative situation as an opportunity to further showcase your company brand and ability to communicate with your employees and customers?
In addition, by staying ahead of the situation, you are in a much better position to remain focused on resolving the matter so you can move onto more strategic tasks.