Access & Security

When it comes to securing information about your organization and your customers, there is no room for compromise. Prevent data leakage and misuse with StatusCast.

Access

Private Status Pages

Some status pages, such as those for public services are for general consumption and can be accessed by anyone. However, others are not and some of the largest SaaS companies in the world use StatusCast’s private status pages to communicate service availability and update incident information with only those that need to know. Set your page to private and control who has access.

Restrict Access

Control information with role-based access to all your StatusCast assets. You can restrict access to incident and service information based on user roles. Send custom invites to customers, end-users, colleagues, and other stakeholders to better support your need for privacy. You can even limit incident reporting by IP address.

Subscriber Filtering

Use our Subscription based filtering to provide limited access to status page content based on the specific services that each subscriber is assigned. Subscriber filtering provides another mechanism for restricting access to content and providing each end user with a different view into the status of your organization.

Audience Groups

Tailor notifications so your subscribers only get alerts relating to the applications and services that may impact them. Use Audience Groups with your private status pages to assign components, incidents, and services to named subscriber groups. Unlimited capability to segment and assign individuals to different groups.

Security

Single Sign-On

Enterprise support with multiple single sign-on (SSO) options available. Auto-provision administrators, employees, and subscribers. StatusCast is compatible with most SSO providers, including Okta, Google SSO, Duo, and OneLogin.

IP Whitelisting

Control access to your status page based on IP address. Large organizations may want to have additional security and control access to their data based on only allowing access to known good and permitted addresses through the IP network layer.

SOC 2 Certified

StatusCast is one of the only SOC 2 certified incident management and status page vendors. Choosing StatusCast means you don’t have to worry about getting a new vendor through your organization’s security requirements. We’re only too happy to share our SOC 2-Type II audit and DPA.

EU-friendly

StatusCast is a truly global platform and we serve the data protection regulations of the GDPR by provisioning the data and the application servers which manage your account within our EU data centers, ensuring that your data is protected and compliant.

Secure Product

StatusCast is inherently secure and our platform utilizes industry standard features and practice to deliver enterprise grade security for all customers.

SSO & 2FA

Single Sign-on (SSO) based on Security Assertion Markup Language (SAML) lets your users authenticate across all your systems, avoiding the frustration and risk of requiring them to log on to every resource. Use in conjunction with two-factor authentication (2FA) for even greater security.

Team Permissions

We enable permission levels within the app to be set for your teammates. Permission levels are configurable across your team to allow control of app settings, billing, user data and for sending or editing messages.

Uptime

See how the availability of our platform measures up… Take a look at our uptime performance for the last three months at https://status.statuscast.com
Customer Best Practices

Online guides and support

There’s online guides to using StatusCast, including support for managing your status pages privacy options at: https://support.statuscast.com/docs

Secure Network and Application

The architecture of StatusCast means it is designed to be highly resilient and fault tolerant, proofing the platform against the common vulnerabilities that impact the performance and availability of IT infrastructure.

Multi-Region Hosting and Storage

StatusCast services and data are entrusted to  Microsoft Azure world-class hosting facilities provided from multiple data centers across the United States and Europe

Failover and DR

Hosted on Microsoft Azure, our failover is made super resilient through the use of failover to two different Azure regions. Our global firewall and load balancing solution is integrated with Azure’s CDN, maximizing uptime and minimizing latency.

Back Ups and Monitoring

All actions taken within the StatusCast platform are logged. On an application level, we produce audit logs for all activity, which are stored for 90 days.

Permissions and Authentication

The StatusCast platform is presented entirely through secure HTTP (https://…) and SAML SSO, 2FA and strong password policies make sure cloud services are fully protected. Permission to access customer data is limited to those employees that are authorized for the purposes of doing their job.

Zero trust is implemented, meaning that no one is assumed trustworthy – verification is required from everyone trying to gain access to resources on the network. Alongside this, authenticating to StatusCast does not provide access to any other resources on your network.

Encryption

Whether it is in transit being sent to or from StatusCast, when in motion or at rest, all StatusCast data is encrypted using 256-bit encryption. The strong cipher suites we use utilize elements such as HSTS and Perfect Forward Secrecy.

Pentesting & Vulnerability Scanning

The StatusCast team is highly proactive in addressing any known security issues. Pentesting  across the StatusCast platform and infrastructure is regularly outsourced to external security consultants. Through our use of appropriate third-party tools to identify vulnerabilities by continuous scanning.

Insider Trust

Making sure our team is fully conversant and continuously updated with security issues is a pivotal element of making sure StatusCast is secured against threats to privacy and data misuse.

Vetting

Background checks are conducted on all new employees, including verifying employment history and checking for criminal records.

Confidentiality

All employee contracts include a confidentiality agreement to legally oblige them not to make unauthorized disclosures related to their work or anything they learn or have access to in performing their duties.

Training

Security and Awareness training is undertaken by all StatusCast employees.

Policies

StatusCast security policies are maintained and continually updated to cover the wide range of employee behaviors and practices that influence security.

See it for yourself

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