You must build trust and strong customer relationships as a Managed Service Provider. Transparency during outages becomes crucial if a customer or partner relies on your IT services. Enhance the experience and ensure maximum uptime by harnessing the power of status pages. Thereby, you can reduce the impact of downtime on your valuable clientele.
Powering Industry Leaders Since 2013
Fast Problem Solving and Strong Relationships
As your customers and their infrastructure depend on you, making the MSP incident report and management process transparent is essential for maximizing uptime and meeting SLAs. With a proactive approach, you demonstrate strong commitment and deliver the highest levels of MSP service.
Incident management is vital in supporting your SLAs. By adopting a structured MSP status page, you build more resilient infrastructure and improve availability across the MSP services.
Effective communication is essential in providing managed services. Harness the status pages power to show you're dedicated to customers. That way, you become a valued partner, which strengthens your brand. A well-executed status page fosters trust but also highlights your focus on customers' best interests.
Incident Management supports your SLAs through providing a structured approach that sees faults rectified as quickly as possible, and an organized methodology for planning and managing maintenance. Ultimately, this helps build a more resilient infrastructure and improves the availability across your MSP services .
Good communication is highly valued. But many just don’t get that it is a powerful strategic element in providing managed services. MSPs that use status pages most effectively are able to show customers that they are truly working on their behalf, underscore their credentials as trustworthy, and project the power of their brand.
Advantages for MSPs
Built for MSPs
StatusCast is built for MSP’s like you. Manage IT assets that your customers share across your infrastructure. Get the right members of your team working the problem right away. Communicate clearly with the affected customers from within our status dashboard and easily manage all status pages from a single location. We make it easy for your operations teams to juggle all client communications. Special MSP licensing deals let you reduce your upfront investment in deploying status pages to all your customers.
Coordinate with Customers
Provide your customers with their own private status page and keep them informed when you are working on their infrastructure. Communicate scheduled downtime to prevent the barrage of inbound help desk calls that typically result when apps or infrastructure goes down.
Broadcast Your Value
Your customer’s status pages give them direct insight into the work that you do and the value you provide as a Managed Service Provider. Transparency into system uptime, incident management, and the overall status of your customer’s infrastructure builds trust and strengthens your relationship to them.
Integrates with IT Ops and Help Desks
StatusCast is fully integrated with all the popular IT Ops and Helpdesk systems. Auto create ‘end user friendly’ incident reports when we are notified by your Operations Management and Monitoring software. Your IT staff can review each incident before it’s published and your customers are alerted.