Achieve faster incident resolution. Organize a coordinated, collaborative response that expedites all the steps needed to restore services after planned maintenance or disruption.
Be prepared by having your incident management process mapped out and ready to go when the unexpected strikes. Prime your Help Desk for an optimized response by organizing on-call personnel, automating alerts, and planning for escalation between specialized service teams.
Know who the right people are, take the correct action, and reduce downtime. Hook up the appropriate experts and provide them with the right information to make the right decisions and recover as quickly as possible. Resolve incidents faster with our incident management system, which helps to minimize the duration of outages and disruption to productivity
Improve future responses and identify any event patterns with our enterprise incident management software. Optimize future responses by understanding what could have been done better in previous incidents. Create a more resilient and reliable infrastructure by tuning maintenance routines and addressing weaknesses in hardware and software.
Manage every aspect of each incident throughout its entire lifecycle. From initial report to resolution, and post incident root cause analysis.
Use our beacons to connect and communicate with any third party system and automate your incident management workflows.
Automate incident response management to notify the right people and escalate appropriately. Assign teams, on-call schedules, and keep everyone in the loop.
Advanced KPI and SLA reporting on all your IT assets as well as for monitoring progress on the steps set out to manage incidents through to successful resolution.