Incident Management has evolved. Put improved communication at the heart of your incident management process. Take incident communication to the next level across your enterprise and empower your stakeholders to adjust their workflow. Eliminate the high cost of downtime resulting from lost employee productivity.
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Reduce Lost Productivity
When you are firefighting and communicating reactively it’s hard for IT to be seen as in control and competent. Deliver the right message through the right channel to the right people across the enterprise. Take a proactive approach to preventing lost stakeholder productivity and demonstrate that IT plays on the same team as the rest of the enterprise.
Focus on Services and Availability
Stop talking about abstract incidents. Start talking about services and availability. Logically describe your infrastructure and let stakeholders easily understand the status of the entire organization. Map dependencies, accurately identify recurring problems, and drive Root Cause Analysis to improve uptime and the quality of your infrastructure.
Complex Integration Simplified
Today’s infrastructure is complex and vast with a lot of moving parts. Eliminate complex integrations, automate incident management workflows, and filter the noise, so you can zero in on what you need to know. Centralize monitoring and alerting right across your IT assets and services using StatusCast Beacons, our code-free, rules-based universal connectors.
Manage every aspect of each incident throughout its entire lifecycle. From initial report to resolution, and post incident root cause analysis.
Use our beacons to connect and communicate with any third party system and automate your incident management workflows.
Automate incident response management to notify the right people and escalate appropriately. Assign teams, on-call schedules, and keep everyone in the loop.
Full integration with Slack and MS Teams lets your team collaborate from any location throughout the entire Incident management lifecycle.
Advanced KPI and SLA reporting on all your IT assets as well as for monitoring progress on the steps set out to manage incidents through to successful resolution.
Seamless integration links incident management with the private or public status pages for any part of your infrastructure, no matter how complex.
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