Incident Management and Status Pages for Enterprise IT Departments
Robust ITSM services designed to maintain employee productivity and effectively communicate vital information to end users when systems go down.
Powering Fortune 50 IT Departments
Maintaining the Productivity of IT Teams and Employees
When a sudden outage occurs, a feedback loop of limited information and haphazard decision making can prolong incidents and significantly increase their costs in time and resources. End users struggle to gain access to your services, and without accurate information pertaining to the incident and service statuses, they overload your IT team with support requests, hampering your ability to respond and take control of the situation. Our Status Pages act as the front-end of your incident management solution, communicating critical information to stakeholders, and alleviating the stress on your support team to resolve the incident. While our Incident Management suite proactively works to mitigate the costs of downtime, executing pre-planned workflows and escalations, and keeping your IT team laser focused on incident resolution.
Your status page prevents the need for users to call the Help Desk by enabling you to publish real time service information and notify employees and stakeholders of service disruption. This helps them to reorganize their work so that they can remain productive, while giving them incident update information that indicates when services expect to return to normal and disrupted workflows may resume.
Freed of Help Desk overload, Incident Management lets your IT Team organize the incident resolution workflow and maximize productivity so that the IT function automates, escalates and collaborates in the most efficient and effective way so that services are restored as fast as possible.
Stop Wondering What a Great Incident Management and Status Page Solution Looks Like!
When a system is experiencing an outage or a performance issue, keep your end users informed on it’s status by using incident updates. As you get more information about service issues, be proactive in keeping your end users in the loop with the latest info and expected recovery time. Use Root Cause Analysis to examine resolved incidents to gain a better understanding of how the situation developed, how well the effort to fix the problem went and what could be done better next time. Where it’s appropriate you might wish to inform end users after the incident has been closed about what happened.
Manage and Organize Enterprise Users
StatusCast provides you with the control you need to organize your IT assets and users in a way that best works for your enterprise. It’s single-Sign-On ready with your login provider and gives role based access to control who can create and update incidents. Importantly, it provides Component and Service Level security, to provide need to know control over who can see the status of sensitive applications, such as accounting software. Filter and group components and users, and hide and show services and applications from different users, depending on their departments.
SOC 2: Fit for Your Enterprise
StatusCast is SOC 2 compliant and audited. We take security seriously from the ground up. StatusCast’s cloud services are audited at least annually against the SOC reporting framework by independent third-party auditors. The audit for StatusCast covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service. In general, the availability of SOC 2 reports are restricted to customers who have signed non-disclosure agreements with StatusCast.
