Incident Communication Done Right
Informing your end-users to changes in the status of your application is essential to maintaining a loyal and trusting relationship with your customers. A StatusCast status page facilitates quick and easy communication with your clients.
Set Individual Statuses For Your Components
Organizations and applications alike are comprised of many pieces or as we call them, components. Defining components in StatusCast allows you to accurately communicate theses statuses to your subscribers.
Informing your end-users to changes in the status of your application is essential to maintaining a loyal and trusting relationship with your customers. Sending periodic updates about an on-going incident will help establish a time line for an event that can easily be referred back to.
Schedule Future Maintenance Events
Keeping subscribers informed of your maintenance schedule is as important as posting when your service goes down. Schedule an upcoming maintenance in StatusCast and we’ll alert your subscribers. Quickly send up automatic reminders days and even hours before the event occurs to ensure no one forgets.
Automatically Notify Your Subscribers
Staying at the top of your customer service game during a downtime event is critical. Use StatusCast to proactively notify users when such an event occurs and you’ll be a step ahead of the rest. Your customers will be a bit happier knowing they are informed and “in the know.”
Manage and Import Subscribers
Manage all of your customers who have chosen to subscribe directly from StatusCast’s control panel. Import subscribers easily via simple copy + paste or in bulk with a CSV file.
Your application may be made up of several services that customers use, ranging from product portals to specific APIs. An incident that affects one subscriber may not affect another, so let your customers choose what components they want to be subscribed to.
Display Metrics About How Your Application Is Running
Add metrics about your application or infrastructure to a status page to bolster the sense of transparency that your organization is committed to. Import data from monitoring systems like New Relic and Pingdom, or send StatusCast custom data, and we’ll create easy to read graphs over time.
Show Off Your Uptime Percentage
Maintaining your uptime is vital, especially if you have SLAs to maintain. Show off your apps stellar uptime percentage on a status page to let customers and prospects know how stable you are.
Detailed Uptime History Report
Keep track of your uptime metrics over longer periods of time with a dedicated Uptime History report. Give your customers and prospects a place where they can view the stability of your infrastructure over periods of weeks, months, or even years.
Drag and Drop Page Builder
Each Application Status Page is built by simply combining what you consider to be the most appropriate widgets for the page. You control what content is displayed, and the layout of each component. You can also automatically generate your own HTML pages via our export wizard and apply any type of styling you wish for ultimate customization. There’s no better combination of flexibility and ease-of-use.
Premade Themes and Advanced Styling
The appearance of your status page is vital. Making sure it’s on brand and pleasing to the eye is important for your customers so that they know the content is official and reliable. Apply any of StatusCast’s premade themes to your page to bolster the design appeal and quickly add your organizations branding for identification.
Add additional custom CSS to get your status page to look and feel as if it were another page on your website or app.
Customize Notification Templates
Customers who have subscribed to your status page will automatically be notified when an incident or event is posted. Control the structure and content of E-Mail notifications to ensure that they are on par with your organization’s requirements. Add additional HTML and CSS to your email templates to truly customize the experience.
StatusCast creates a domain for your status page out of the box, but you can easily add a HTTPS custom one(https://status.your_company.com) and disable the default.
Built For All Devices
The chances that a website viewer is using a mobile device is pretty high these days, and as a result it’s critical to know that your status page works on devices of all sizes. StatusCast relies on responsive web design techniques to ensure that content being viewed on computer monitors, tablets, and smartphones all look slick and function the same.
Not every application is a public use service that you want the world to see. With StatusCast you can set your page to private (password protected) and control who has access. Send custom invites to customers, end-users, colleagues and other stakeholders, to better support your need for privacy. You can even limit incident reporting by IP address.
Self Hosted Status Pages
Use Monitoring Services To Automate Your Status Page
Kick off automated changes to your status page based on alerts received from any of the monitoring providers that StatusCast integrates with. You can also embed historical New Relic and Pingdom data directly on your status page.
Get To Know Your Status Page Traffic
Connect your Google Analytics account with StatusCast to see who’s visiting your application’s status page. Use Google’s intuitive reporting to understand the traffic that is visiting your status page.
Keep Your Team Chatroom Up to Date
Your customers aren’t the only ones who need to be on top of what’s going on with your service, keep your team and company up to date during incidents and scheduled maintenances by sending activity to Slack or HipChat.
Single Sign On and Okta
Control access to your status page or administrative portal by requiring users to authenticate through your Single Sign On(SSO) service. Quickly integrate StatusCast with your Okta account for quick and easy management of user access.
Keeping it Social
Social media often becomes an outlet for your customers to keep up to date with your organization. Authorize StatusCast to post to your Twitter and Facebook accounts so that when an incident occurs your followers will be notified in their feeds.
Easily embed individual widgets from your status page on other pages within your website or application using StatusCast’s pre-made widget snippets.
API stands for Application Program Interface. StatusCast’s API is the means by which a developer can more easily integrate or customize the software to meet ad hoc functional or aesthetic preferences. If you would prefer not to do the software development internally, StatusCast always offers services for those that want something truly unique at time and materials cost.
However if you would like to do the custom development on your own, we make it as easy as possible for you to get additional value out of the software. StatusCast provides complete access to your application status components and incidents. Use our simple JSON API to roll your own completely customized Application Status Page, or build your own application.