Provide your customers with a public status page that keeps them informed, increases customer loyalty, and enhances your corporate brand.
In today’s SaaS world, customers expect you to have a status page. It’s that simple. If you aren’t providing them with a way to clearly access your application’s status, your potential customers are going to look elsewhere.
Publishing application outages can be scary. We get it. No one wants to talk about downtime. However, research has proven that being proactive about communicating when things go wrong actually benefits you and makes your customer relationships even stronger.
Proactively let customers know when your service is having problems.
Keep customers up to date on your product’s service level. Add transparency to total uptime to help meet the terms of your SLA with enterprise customers.
Use your status page to tell your customers about new releases and product updates. Marketing teams love status pages!