An application status page translates the technical information you’re getting from your application performance management tool into more customer-appropriate terminology about application availability.
This information can be shared in real-time, edited or merely delayed before sharing, or omitted/restricted entirely if it isn’t suitable for customer consumption.
The extent to which this information needs to be delayed and/or manually filtered will depend on the nature of your business and the nature of the information you receive from your application performance management tool.
It’s also possible that it will take some time to determine how long or extensive the interruption will last. In this case it’s important to include information on your application status page to appropriately set customer expectations.
In these situations, it may be beneficial to set-up some automated alerts but leave other issues to manual intervention/involvement. You can check out similar features that Statuscast provides.
If you need to segment information by audience, your application status page can be set up to limit access by password, custom invite and/or IP address.
Additionally, a well-designed status page can be broken down by sub-components, geographical locations, varying servers, etc. This type of status page will allow you to be honest with your end-user base while limiting your downtime statistics to individual areas. For example, if you have redundant installations and you temporarily take a server down for maintenance you can provide this information without it affecting your overall service levels.
To make things as convenient as possible and prevent end-users from becoming agitated, you can use your application status page to send out email, SMS (text message), and other alerts (edited or automated). Being transparent and making your updates convenient and accessible will help you to smoothly reset customer expectations.
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