StatusCast solves what most Incident Management applications miss. When systems go down, reduce lost employee productivity with our Status Page, and watch your downtime plummet with our Incident Management suite.
When a sudden outage strikes, a feedback loop of limited information and haphazard decision making can prolong incidents and significantly increase their costs. Your end users struggle to gain access to your service, bombarding your IT team with support tickets due to limited information about the incident and service statuses.
Our status pages are the front-end of your incident management solution, delivering essential updates to end users and easing the burden on your support team. While our Incident Management suite works to mitigate the costs of downtime, executing pre-planned workflows and escalations, your IT team stays focused on resolving the incidents.
Empower your employees with an internal status page to communicate incidents real-time. Status pages keep your employees in the loop when systems go down. Providing updates across various notification channels about disruptions allow employees to re-organize their work and stay productive while IT works toward incident resolution.
Our productivity-centric Incident Management software helps your IT team effectively organize incident workflows, automate tasks, collaborate, and escalate issues in the most efficiently in order to restore services as fast as possible.
When a system is experiencing an outage or a performance issue, keep your end users informed on it’s status by using incident updates. As you get more information about service issues, be proactive in keeping your end users in the loop with the latest info and expected recovery time. Use Root Cause Analysis to examine resolved incidents to gain a better understanding of how the situation developed, how well the effort to fix the problem went and what could be done better next time. Where it’s appropriate you might wish to inform end users after the incident has been closed about what happened.
Manage and Organize Enterprise Users
StatusCast provides you with the control you need to organize your IT assets and users in a way that best works for your enterprise. It’s single-Sign-On ready with your login provider and gives role based access to control who can create and update incidents. Importantly, it provides Component and Service Level security, to provide need to know control over who can see the status of sensitive applications, such as accounting software. Filter and group components and users, and hide and show services and applications from different users, depending on their departments.
SOC 2: Fit for Your Enterprise
StatusCast is SOC 2 compliant and audited. We take security seriously from the ground up. StatusCast’s cloud services are audited at least annually against the SOC reporting framework by independent third-party auditors. The audit for StatusCast covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service. In general, the availability of SOC 2 reports are restricted to customers who have signed non-disclosure agreements with StatusCast.