StatusCast solves what most Incident Management applications miss. When systems go down, reduce lost employee productivity with our Status Page, and watch your downtime plummet with our Incident Management suite.
When a sudden outage strikes, a feedback loop of limited information and haphazard decision making can prolong incidents and significantly increase their costs. Your employees struggle to gain access to critical services, disrupting their workflows and reducing operational capacity. Left in the dark, your employees then bombard your IT team with support tickets, reducing their ability to focus on incident resolution and thereby increasing support costs.
Our status pages are the front-end of your incident management solution, a unified interface that keeps employees in the loop and eases the burden on your support team. Our Incident Management suite then works to mitigate the costs of downtime, executing pre-planned workflows and escalations, empowering your IT team to expedite incident resolution.
Empower your employees with an internal status page to communicate incidents in real-time. Status pages keep your employees in the loop when systems go down. Providing updates across various notification channels about disruptions allows employees re-organize their work and stay productive while IT works toward incident resolution.
Our productivity-centric Incident Management software helps your IT team effectively organize incident workflows, automate tasks, collaborate, and escalate issues in the most efficiently in order to restore services as fast as possible.
See how digital communication giant Cisco harnessed StatusCast’s private status page to revolutionize their internal incident communication across a global workforce of 80,000 employees.
Cisco's previous architecture for incident notification emerged as a costly bottleneck, proving inefficient and restricting the seamless flow of crucial updates. Given the intricate nexus of services and the broad spectrum of stakeholders, the inadequacy of their former system propelled Cisco to embark on a quest for a sophisticated, robust solution to refine their incident communication landscape - The StatusCast Private Status Page.
When a system is experiencing an outage or a performance issue, keep your end users informed on it’s status by using incident updates. As you get more information about service issues, be proactive in keeping your end users in the loop with the latest info and expected recovery time. Use Root Cause Analysis to examine resolved incidents to gain a better understanding of how the situation developed, how well the effort to fix the problem went and what could be done better next time. Where it’s appropriate you might wish to inform end users after the incident has been closed about what happened.
Manage and Organize Enterprise Users
StatusCast provides you with the control you need to organize your IT assets and users in a way that best works for your enterprise. It’s single-Sign-On ready with your login provider and gives role based access to control who can create and update incidents. Importantly, it provides Component and Service Level security, to provide need to know control over who can see the status of sensitive applications, such as accounting software. Filter and group components and users, and hide and show services and applications from different users, depending on their departments.
SOC 2: Fit for Your Enterprise
StatusCast is SOC 2 compliant and audited. We take security seriously from the ground up. StatusCast’s cloud services are audited at least annually against the SOC reporting framework by independent third-party auditors. The audit for StatusCast covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service. In general, the availability of SOC 2 reports are restricted to customers who have signed non-disclosure agreements with StatusCast.
