Endeavor Communications: A Status Page Case Study
Automating IT Communications for 9,000 Customers With StatusCast
Learn how Endeavor Communications, an award-winning rural co-op telecom company, moved from multiple proprietary IT status tools to using StatusCast’s state of the art status page solution to communicate IT uptime and issues with over 9,000 customers – across B2C and B2B markets, and products lines that include internet, telephone, television, pbx services and managed services.
About Endeavor Communications
Endeavor Communications started in 1950 as the Clay County Rural Telephone Cooperative, which was incorporated to provide telephone service to small towns and rural areas in Indiana. Between 1955 and 1980, Endeavor acquired nine exchanges in an eight county area. Today, Endeavor serves approximately 9,000 members with services that span High Speed Internet, Television, IT Services, Security Solutions, Business Phone Solutions, and Wireless. .
Standardizing on an Industry Leading Status Page Platform
Endeavor initially built its own custom tools for managing and reporting IT issues. These tools were effective in responding to outages, but with the growth of the company, Endeavor needed a more proactive way to communicate IT uptime and issues with its large customer base.
Why They Chose StatusCast
When Endeavor began their search, they looked at several status page tools from leading providers. As the evaluation team compared the benefits of providers on its shortlist, it found that StatusCast was easy to implement, and the dashboard was super simple to customize. This was critical for Endeavor because they planned to leverage a status page solution for three areas of their business.
What tipped the scale in StatusCast’s favor was its integration with social media platforms. The ability to have an IT status update post automatically to a status page as well as social media platforms was a huge selling point. In addition. Endeavor noted that StatusCast’s sales and technical support are great, providing personalized service.
The StatusCast Advantage
With StatusCast, Endeavor has been able to setup its three status pages quickly and has been able to customize them to the target audiences for each service line. In addition, they are able to proactively alert their customers about planned downtime versus just reporting problems. Take a look at one of Endeavor’s status pages below. This status page serves nearly 9,000 customers and is organized by county to make customer navigation simple and easy.
StatusCast is a unified communications cloud-based platform headquartered in Maryland. It allows IT teams to easily communicate status and scheduled maintenance messages to end users with a powerful application status page.
Never leave your employees or customers in the dark again. Next time an application or other critical piece of your business goes down, use StatusCast’s Corporate Status Page to effectively communicate with them.
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