Cisco Case Study

Explore how Cisco utilized our Private Status Page to maintain the productivity of 80,000 employees during IT incidents.

✅ Saved up to 4 Hours per Incident
✅ Reduced (MTTR) by 37%
✅ Distributing 26,000 Email Notifications per Month

Powering Industry Leaders Since 2013

Cisco's Next-Gen Solution To Managing Incidents

Overcoming IT Communication Complexity

Cisco's IT relies on a multitude of software services, including tools like ServiceNow and PagerDuty. Before StatusCast, it was difficult and complex to provide employees comprehensive visibility into incidents and updates. This lack of a unified solution to incident communication created a disjointed environment, where critical updates were often lost amidst scattered channels, leading to widespread confusion and misinformation.

A Unified Incident Management Solution

Cisco partnered with StatusCast to develop a custom private status page. Tailored specifically to meet Cisco's technical requirements, this resulted in a status page that streamlined the process of monitoring third party observability and other tools, simplifying the process of creating incidents and notifying employees during outages. Employees could now easily subscribe to SMS or email notifications for incidents most relevant to them, transforming the status page into a dynamic, one-stop-shop for incident updates. 

Best-In-Class ITSM

Public Status Page

Public status pages are a key component to delivering a first class experience to your customers. Transparency during unexpected downtime and scheduled maintenance, through a unified status page and multi-channel notifications, ensures a smooth UX for your customers and helps to build brand trust.
Public Status Page

Private Status Page

Empower your employees or SaaS customers with a private, internal status page to communicate incidents in real-time. Status pages keep your employees in the loop when systems go down. Providing updates across various notification channels about disruptions allow employees to re-organize their work and stay productive while IT works toward incident resolution.
Private Status Page

Incident Management

Our productivity-centric Incident Management software helps your IT team effectively organize incident workflows, automate tasks, collaborate, and escalate issues in the most efficient way possible in order to restore services as fast as possible.
Incident Management

StatusCast - The Trusted Enterprise ITSM Solution

Explore StatusCast cutting edge ITSM solutions, where Status Pages and Incident Management come together to redefine how you handle IT disruptions.

StatusCast isn't just a tool; it's your strategic partner in IT downtime. Our platform offers a comprehensive solution for creating informative and visually appealing status pages, ensuring your users are always in the loop during IT incidents.
Learn More

Codeless Integrations

StatusCast Beacons are codeless integrations that intelligently automate your incident response process. Beacons handle seamless integration with third-party services, subscriber notifications, automated incident creation and smart escalation policies. Beacons are created with codeless logic via our Visual Rule Builder, which enable advanced automation that triggers based on pre-defined rulesets. Designed to alleviate the burden on IT during outages, Beacons ensure rapid, accurate responses to IT incidents, transforming complex, time-consuming tasks into streamlined, efficient workflows.

Third Party Status Page Integrations

Collate third-party private status page services into a centralized location, offering your end users a comprehensive master view of all relevant service statuses. By providing a robust single source of truth, you mitigate wasted time and uncertainty during service outages, eliminating the need for users to monitor multiple scattered status pages. Selectively integrate specific components and services from numerous third-party providers.

© Copyright StatusCast 2022 |Terms & Conditions |Privacy Policy

apartmentdatabaselockgraduation-hatcamera-videouserspie-chartdownloadcodelist linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram