Industry
SaaS
Employees
1,000
Use Case
Public Status Page
For QuickBase, a vanguard in cloud-based application development, the commitment to delivering streamlined solutions to everyday business challenges is foundational. As they expanded, serving thousands of clients, including many from the Fortune 100, the responsibility to maintain transparent and timely system statuses became paramount. Their erstwhile self-engineered solution for uptime reporting, while once effective, began to show its age and limitations. Recognizing the escalating demands and the importance of agile communication, QuickBase sought a modern, efficient platform to evolve their system status and availability communication strategies.
Companies of all sizes need databases. These days, most look for ways to organize, store, and access data without using large teams of developers. That’s where Quickbase comes in, with its award-winning, low-code application development services that make it easy to build applications and connect systems fast. Quickbase serves more than 6,000 clients, including many members of the Fortune 100. Their easy-to-use platform enables non-developers and developers alike to build process/project management, asset and order tracking, customer and contract management, time and expense, sales, HR applications, and many more. Keeping that many clients informed about scheduled maintenance and providing real-time platform status is a challenging prospect for any business. Still, Quickbase views transparency and uptime as critical elements of being customer-focused.
Industry
SaaS
Employees
1,000
Use Case
Public Status Page
Quickbase initially built its own custom website tool for uptime reporting, which they used for several years. But, like most in-house developed tools, it required maintenance and code management. As employees moved to different positions, managing the tool became an issue. To keep its uptime and proactive communication promise to customers, Quickbase knew it was time to look for a better solution.
When Quickbase began their search, they looked at several status page tools from leading providers. When they found StatusCast, they quickly discovered how responsive and agile the team at StatusCast was compared to other providers. As Quickbase compared the benefits of providers on its shortlist, it found that StatusCast was easy to implement, and dashboard widgets and views were super simple to customize. It also became clear that a status page is vital for fast, clear communication between a company and its employees or customers. In addition, Quickbase wanted to maintain a system of record that could be used to demonstrate system availability over multiple years and provide reporting to both Quickbase customers and staff on demand.
With StatusCast’s ability to store and retrieve historical data, Quickbase’s site reliability team provides a status page that communicates uptime data to users and staff, demonstrating their commitment to service. Quickbase maintains that when they call StatusCast with a question, they are treated like their only client. Take a look at Quickbase’s status page, which shows a tremendous surge in uptime through StatusCast.
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