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When a system is experiencing an outage or a performance issue, keep your end users informed on it’s status by using incident updates. As you get more information about service issues, be proactive in keeping your end users in the loop with the latest info and expected recovery time. Use Root Cause Analysis to examine resolved incidents to gain a better understanding of how the situation developed, how well the effort to fix the problem went and what could be done better next time. Where it’s appropriate you might wish to inform end users after the incident has been closed about what happened.
StatusCast provides you with the control you need to organize your IT assets and users in a way that best works for your enterprise. It’s single-Sign-On ready with your login provider and gives role based access to control who can create and update incidents. Importantly, it provides Component and Service Level security, to provide need to know control over who can see the status of sensitive applications, such as accounting software. Filter and group components and users, and hide and show services and applications from different users, depending on their departments.
StatusCast is SOC 2 compliant and audited. We take security seriously from the ground up. StatusCast’s cloud services are audited at least annually against the SOC reporting framework by independent third-party auditors. The audit for StatusCast covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service. In general, the availability of SOC 2 reports are restricted to customers who have signed non-disclosure agreements with StatusCast.