Site24x7 Integration

Site24x7 Integration

StatusCast provides the perfect way to communicate application downtime and scheduled maintenance with your end-users.  However, uptime monitoring services like Site24x7 are great at alerting your team to potential application problems.

With StatusCast’s Site24x7 integration, we’ve tied the two workflows together.

Integrating your StatusCast application with Site24x7’s monitoring service will drastically reduce the time it takes to create and post incidents in StatusCast. Before you set anything up in StatusCast you’ll need to add a new Action to your monitor. To create a new action, log into Site24x7 and navigate to the Admin > Configuration Profiles > Actions section.

site24x7 new action a

 

 

The Display Name is used internally in Site24x7 and can be named anything you’d like. The URL of the action is unique to your Statuscast application, http://[yourapp].statuscast.com/webhook/site247, just replace [yourapp] with the name of your application. Under the HTTP Method option select GET, and check Send Incident Parameters. Once you have entered the action information select Save. Now you need to add that action to any monitor that you’d like Statuscast to act on, to do this navigate to your monitors and select edit or add a new one.

site24x7 monitor action add

Under the monitor actions select the one you just saved for Statuscast and then select Any for the action/incident relationship. Once you have saved this change your monitors will report information to Statuscast when they go down and come back up. Now you’re ready to finish the setup in your Statuscast admin portal, but before you do that it’s a good idea to note the Display Name of all the monitors you setup to communicate with Statuscast.

site24x7 display name

These will be used to finalize the setup. Now log into your administrative portal ([yourapp].statuscast.com/admin), and navigate to the Monitors section. Here you can create new monitors as well as manage any existing ones.

new monitor

 

Select + New Monitor to begin the setup. From the Choose Provider drop down, select Site24x7

Site24x7 monitor-type

Next enter the Alert Name.

site24x7 display name in statuscasta

**As stated above, the Alert Name is the display name of your monitor in Site24x7. In my example above the monitor was called “US East CDN”**

Enter the Authored by which defines who is the author of each incident. Like normal incidents a post can only have a single author.

authored

The other Incident settings including Type, Affected components, Subject, and Messagreflect the same general options you have when creating an incident. For more information on this process please refer to StatusCast’s How do I post a new incident or status article.

With the incident settings finished, define the actual workflow of the incident being posted.

workflow

Notify theses employees – select which employees StatusCast will notify when this type of incident gets created. Please note that you can select multiple employees.

Wait time – is the amount of time StatusCast waits before actually creating your incident. This is typically used to buffer out incidents that are quickly resolved, usually in a matter of a few minutes. If your monitoring service already has this built in, then you can set this value to 0 and StatusCast will post the incident when it’s received.

Combine alerts – in case your monitoring services sends out multiple requests you can choose to combine them to prevent redundant incidents from being reported.

Auto-publish – if selected your incident will be automatically published, which notifies all subscribers. If this option is turned off then your employees will need to activate the post manually, either by logging into StatusCast and activating it within the Dashboard or by simply replying to the notification email.

Auto-close – if selected your incident will be closed when your monitoring service sends an update. By selecting this you can also enter a Closing Comment that will be posted.

Once you have all the configurations set please Submit to save the configuration.