How do I post a new incident or status?

How do I post a new incident or status?

In order to post a status update or new incident, you’ll first need to log into StatusCast and select + New Incident at the top of the page. In this section you will be able to define each aspect of your post, the available options include:

happening

This event allows you to define when this status change is actually occurring; whether its a past, current, or even future event. Remember to use the has already happened option to keep your event duration accurate. For instance if you are not able to post a service outage to StatusCast until 30 minutes after it occurred then it would be best to post it as already occurring.

incident type

Incident type lets you select what type of status update you are making, the text and labeling associated with each message type is editable and can be done so within Application > Default Text section of your StatusCast application.

date and time

Post date will let you select the date and time that the event will or did occur. This option will be available if you have selected This event as has already happened  or will happen in the future.

effected components

Effected components simply allows you to select which components of your StatusCast application are affected by this post. By default Select all will be populated, but you can easily remove that by clicking the X and add the specific components by selecting the drop down area.

notice subject

Notice subject should be a sort description of your post. If you have elected to integrate your Twitter account with the StatusCast application then your Notice Subject will be tweeted as well. If you have set up templates for your application then you can also select the blue drop down box on the right to apply any predefined template.

message

Message text will be the body text to your post. This should be a more detailed description than the Notice subject. Use the available font and paragraph options above the input box to properly format your post.

 

post options

This incident will cause downtime by selecting this option the post will count against your overall downtime %. The overall duration of your incident(once closed) will be added against your current uptime %.

Allow Disqus conversation by checking this option you will allow a Disqus thread conversation to be created in relation to your post.

Incident is closed allows you to simultaneously create and close an incident. This is perfect for back-filling your application, and avoids and unnecessary extra steps.

 

save

 

Save & Publish selecting this option you are electing to publish this post to you StatusCast application and it will be viewable by your subscribers.

Save as Draft selecting this will not publish your post but will rather be saved into the application for later use. Drafts can be found in both your Dashboard and Incidents section, and will be clearly marked with an Activate option.

 

 

Updating An Incident

Once your incident has been posted to StatusCast, you can update to inform users of additional information or to close the incident.  To do so navigate to the Dashboard section of the administrative portal, you should see a section of Open Incicdents which should list your recently posted incident. Hover over the incident and in the bottom left select Add Update.

 

 

Select your update type; Informational or Resolved, set the date/time for the update, and then enter the update message. Note that when posting updates you have the option to Send Notifications which by default is checked. That posting a Resolved update type will close out an incident, and the impacted services will revert back to their Normal status.

 

Note that if your initial incident was posted as the Informational type, it will not appear under open incidents as that post type is not considered to have a duration. You can still add Informational updates to these posts but you will have to located them under the Recent Posts section of the administrative dashboard.