Quick Base: A Status Page Case Study
Developing a Status Page and Optimizing Communications Through StatusCast
Learn how Quick Base, an award-winning cloud-based application development platform for creating custom solutions to everyday business challenges, employed StatusCast to increase the transparency of their system status and availability.
The Client: Quick Base
Companies of all sizes need databases. These days, most look for ways to organize, store, and access data without using large teams of developers. That’s where Quick Base comes in, with its award-winning, low-code application development services that make it easy to build applications and connect systems fast.
Quick Base serves more than 6,000 clients, including many members of the Fortune 100. Their easy-to-use platform enables non-developers and developers alike to build process/project management, asset and order tracking, customer and contract management, time and expense, sales, HR applications, and many more.
Keeping that many clients informed about scheduled maintenance and providing real-time platform status is a challenging prospect for any business. Still, Quick Base views transparency and uptime as critical elements of being customer-focused.
Prioritizing Uptime and Communication
Quick Base initially built its own custom website tool for uptime reporting, which they used for several years. But, like most in-house developed tools, it required maintenance and code management. As employees moved to different positions, managing the tool became an issue.
To keep its uptime and proactive communication promise to customers, Quick Base knew it was time to look for a better solution.
How StatusCast Helps Businesses
When Quick Base began their search, they looked at several status page tools from leading providers. When they found StatusCast, they quickly discovered how responsive and agile the team at StatusCast was compared to other providers.
As Quick Base compared the benefits of providers on its shortlist, it found that StatusCast was easy to implement, and the dashboard was super simple to customize. It also became clear that a status page is vital for fast, clear communication between a company and its employees or clients.
In addition, Quick Base wanted to maintain a system of record that could be used to demonstrate system availability over multiple years and provide reporting to both Quick Base customers and staff on demand.
With StatusCast’s ability to store and retrieve historical data, Quick Base’s site reliability team provides a status page that communicates uptime data to users and staff, demonstrating their commitment to service. Quick Base maintains that when they call StatusCast with a question, they are treated like their only client.
Take a look at Quick Base’s status page below, which shows a tremendous surge in uptime through StatusCast.
StatusCast is a unified communications cloud-based platform headquartered in Maryland. It allows IT to easily communicate status and scheduled maintenance messages to end-users with a powerful application status page.
Never leave your employees in the dark again. Next time an application or other critical piece of your business goes down, use StatusCast’s Corporate Status Page to effectively communicate with them.
INCREASED EMPLOYEE PRODUCTIVITY
Don’t waste valuable work hours! Keep your employees working on other things while you fix the problem.
REDUCE HELP DESK COSTS
Proactive communication prevents the flood of inbound help desk calls and support tickets.
IMPROVE EMPLOYEE SATISFACTION
Through your status page, let employees know that when things are at their worst, your team is at its best.