Best Practices For Managing Application Downtime

A white paper that examines how IT departments can best handle application downtime.  This paper focuses on building processes and checklists for communicating with end users, customers, and partners where systems become unavailable.

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Having a status page integrated in to your business process can streamline end-user communications during application downtime and scheduled maintenance.  Use a public status page to reduce end user frustration, or a private status page to inprove employee productivity.

When things are at their worst ...

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Worrying about how you look to your end users while communicating during a crisis is the LAST thing you want to worry about!

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