A recent survey from AppDynamics and Dimensional Research found that: 1) 88% of respondents indicated putting a monetary value on the cost of poor user experience was important, but only 38% quantified that themselves despite having the analytical tools to manage user experience 2) 74% of respondents blamed a lack of data integration for the disconnects between teams and gaps
Black Friday/Cyber Monday weekend at the end of last month saw big-name brands such as Neiman Marcus and Target suffer total site outages. Even some online retailers that didn’t crash experienced performance issues that cost them sales from those customers who would not wait for the slow checkout process to resolve (for instance Walmart). Non-retailers have a lesson to learn
It’s all about SaaS–even in your home.(or subscription-based offerings, if not software). From jumpstarting growth to reducing churn to growth milestones, all built from experience, readily-accessible SaaS tips make it even easier for would-be innovators to keep themselves on the right trajectory. As one SaaS writer from Andreessen Horowitz put it, the key is customer success and ROI: “Mass SaaS is merely
SaaS application uptime has become an increasingly revenue-impacting concern, both at the company level and at the market level. Several reports have been released recently highlighting the cost of downtime to SaaS companies, as well as research underscoring the growing interest from investors in SaaS companies as revenue growth engines. With so much revenue potential at risk, it’s astounding that
Many reports have come out in the last 3-4 months evaluating the cost of application downtime, from the likes of Veeam, Infonetics and IDC. Late last year, the StatusCast blog shared data from the Ponemon Institute about the cost of application downtime, and included stats from Gartner for additional context. Here’s an update (and a breakdown) of who’s saying what
On those rare occasions when Marketing reaches out to IT for product performance information, ideally your company’s 99%+ uptime is the subject of conversation (rather than instances of application downtime). However, it’s inevitable that your application will go down at some point and at that point, the conversation—from the Marketing perspective, at least—is necessarily one of communications damage control. Application
Recently, Aberdeen Group published a report titled Preventing Virtual Application Downtime – which was written by senior research analyst Jim Rapoza. The report claims that today 59% of applications – including those that are mission critical – are virtualized and Aberdeen believes that it is completely reasonable that in the near future this percentage will increase to 80% or more.
I’m sure that you’re aware that application downtime costs a boatload of money. But let me start this blog by reinforcing something you already know. Aberdeen Group estimates that application downtime costs $110k per hour for an average company. Ponemon Institute claims application downtime costs $205k per hour and Gartner reports that it’s $42k per hour. Pick a number –
Although we’ve seen impressive advancements in the information technology sector, hardware, software, database centers, systems, and applications still experience significant downtime. If it can happen to the United States Government (healthcare.gov), search behemoth Google (which killed 40% of web traffic globally), and Amazon; you can just about guarantee your business will experience system downtime. Check out the numbers…They’re pretty alarming.